Exchange & Cancellation Policy
Exchange policy
You may exchange your items for free (picked up by our courier) within 30 business days from the date you receive your order.
To exchange, send an email to sales@tchoozshoes.com of the items you want to return providing the order #, items to be exchanged, and reason of exchange. then place an order on www.tchoozshoes.com of the new items for the same value or higher. Once we deliver the new items, you return the exchanged ones with the delivery company and pay the difference (if any).
You can also exchange at any of our stores.
All exchanged items must be returned in the same condition received, original packaging and with all original tags, labels and Invoice.
Merchandise that has been worn, used, or altered will not be accepted for exchange.
Items will be calculated at the current merchandise price.
Items must be exchanged for an item with the same value or higher.
Please note that items are non-refundable.
Cancellation of Order
You can cancel your order free of charge within 1 hour from purchase time.
If you wish to cancel after 2 hours, you will be charged of the delivery fees.
Call us on 09211461 ext. 134 - 136
Current Openings
Join our growing team and make an impact.
Sales Representative - Beirut City Centre
Full Time
Sales Representative - Beirut City Centre
Job Description
Assist customers, drive sales, and maintain store standards to ensure a positive shopping experience.
Responsibilities:
- • Maintain store cleanliness and organization
- • Handle customer inquiries and complaints professionally
- • Restock shelves and support inventory management
- • Stay updated on products and promotions
- • Provide feedback to the Store Manager
- • Support daily store operations
Requirements:
- • Bachelor’s degree preferred
- • 1–2 years of experience in retail
- • Strong communication and customer service skills
- • Good organizational and problem-solving abilities
- • Ability to work in a fast-paced environment
- • Fluent in English, French, and Arabic
Assistant Store Manager - ABC Dbayeh
Full Time
Assistant Store Manager - ABC Dbayeh
Job Description
Support the Store Manager in driving sales performance, ensuring efficient store operations, and maintaining high standards of customer service and store presentation.
Responsibilities:
- • Coordinate and supervise staff activities
- • Maintain store cleanliness and organization
- • Handle customer complaints proactively
- • Conduct store audits and ensure quality standards
- • Support daily banking and sales reconciliation
- • Act as Store Manager when required
- • Monitor competitors and market trends
Requirements:
- • Bachelor’s degree preferred
- • 1–3 years of experience in retail store management
- • Strong communication, organizational, and problem-solving skills
- • Ability to lead and multitask
- • Fluent in English, French, and Arabic